Passes & tickets

Order exhibitor passes and parking tickets in the closed exhibitor area for your stand personell in advance. Invite your customers using our admission vouchers to make their trade fair visit much easier.

Parking Tickets:

In the course of comprehensive modernising measures, MESSE ESSEN GmbH has added new parking technology to the car parks around the fair site. Each multi-storey car park and each car parking area now features automated barrier systems with modern scanners for the appropriate ticket formats.
The parking ticket shop is integrated into the closed exhibitor area so that you can also order parking tickets there with your existing access data.

Contact

Do you have questions? We'll be glad to answer them.

Support
Fon: +49 (0) 201 3101 1870
E-Mail

FAQs - Exhibitor passes

Will the exhibitor passes be sent to me automatically?

No, you order your desired number of exhibitor passes in the closed exhibitor area and can download them directly after ordering or send them to your colleagues by e-mail.

How do I order exhibitor passes?

We will send you access data to the closed exhibitor area (GAB) by e-mail. In the GAB you can download your free exhibitor passes or send them by e-mail. You can order additional exhibitor passes for your stand personnel and voucher codes for your customers in the same way as for the parking ticket shop in the GAB.

Simply select the desired number. After ordering, you can personalise your exhibitor passes, download them or send them to your colleagues. Repeat orders are possible at any time.

Depending on the size of your stand, a contingent of free exhibitor season passes is available to you as main exhibitor. The exact number will be displayed in the closed exhibitor area.

After the trade fair, you will be invoiced for the exhibitor passes that you have used to enter the fair and that exceed your free quota.

If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

Where can I get the exhibitor passes?

You can print out your exhibitor passes directly, save them on your smartphone or send them to your colleagues by e-mail. On site, you can order and print out passes at the Help Desk in Foyer East or at the Service Center Mitte in Hall 6, provided you have access data.

What happens if my staff changes?

Only the passes that have entered the fair will be charged. If your colleague does not enter, his exhibitor pass expires. You can order replacements at any time in the online shop - even during setup and running time - at the Service Center in Hall 6.

What if I don't know the name of my staff yet?

You can personalise the exhibitor passes at any time once you know what your staff are called.

How do I get to the online shop?

The online shop is integrated into the closed exhibitor area. If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

Can I cancel exhibitor passes free of charge?

Cancellation is not necessary, as you can simply let those passes expire that you do not need. You will only be charged for the badges you use to enter the fair.

Can I still change the exhibitor passes (on site) and if so, where?

You order a new exhibitor pass (on site at the Service Center in Hall 6/at the Help-Desk in the Foyer East). Unfortunately, a change is not possible due to the contact tracking obligation.

Can I upload my stand personnel at once?

Under the menu item Passes & Tickets - Exhibitor passes you will find the option to save, send or download all permanent exhibitor passes at the very bottom of the page. You can copy your stand personnel into the Excel template. Then use the "XLS/CSV Import" button to upload your saved template. You can then send or download the tickets collectively or individually.

What do I have to pay?

Depending on the size of your stand, a contingent of free exhibitor season tickets is available to you as the main exhibitor. The exact number will be displayed in the GAB.

After the trade fair, you will be invoiced for the exhibitor passes that you have used to enter the fair and that exceed your free quota.

What do exhibitor passes cost?

Exhibitor passes can be purchased there for €31.94 each (excl. VAT) and exhibitor day passes can be purchased for €16.81 (excl. VAT).

How many exhibitor passes are available to me free of charge?

The number of your free exhibitor season tickets is displayed in the online shop in the closed exhibitor area.

What happens if I lose my exhibitor pass?

If you have not yet entered the exhibition grounds with your pass, you can simply reprint it. If it has already been redeemed, we recommend that you have your exhibitor pass blocked in order to prevent misuse. In this case, please contact either our service team in the Service Center Mitte in Hall 6 or our hotline:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What happens if I forget my exhibitor pass?

You can print out your exhibitor pass again at the Service Center Mitte in Hall 6 and at the help desk in the Foyer East, provided you have the access data for the GAB. Otherwise, please contact the colleagues who provided you with the pass.

Are exhibitor passes also valid as a free ticket for public transport?

The exhibitor passes are not valid as a free ticket for public transport.

How do I get my free WiFi code?

You will find a free, individual WiFi code on every exhibitor pass.

Can I exchange my exhibitor badge for a badge on site?

No, but at the Service Center you will receive an envelope including a lanyard for your exhibitor pass free of charge.

Where can I get a badge cover?

At the Service Center in Hall 6.

Are repeat orders possible?

The online shop is open until the end of the event. You can therefore order additional passes at any time.

I need help. Who do I contact?

If you have any questions, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What do I do with an unused exhibitor pass?

If you have not used a badge, you do not need to do anything else. You will only be charged for exhibitor passes used for admission.

Are exhibitor passes transferable?

Exhibitor passes are not transferable. Please order additional passes via the online shop.

When are exhibitor passes valid?

Exhibitor season tickets are valid for the entire period of the event as well as set-up and dismantling.

Do I need exhibitor passes for the set-up?

No, you only need your exhibitor pass for the duration of the trade fair.

Does my booth builder need exhibitor passes?

Your stand builder does not need an exhibitor pass for set-up and dismantling. Only if he works at your booth during the runtime, he needs a pass.

Can I also park with my exhibitor pass?

No, please use the parking ticket shop to order parking tickets. The parking ticket shop is also integrated into the closed exhibitor area.

I don't have a printer - what now?

You can also print out your exhibitor passes at the Service Center in Hall 6 or at the help desk in the Foyer East. To do this, you must log into the closed exhibitor area on site with your access data. Alternatively, you can save your exhibitor pass on your smartphone and show it at the entrance control.

Can I print the exhibitor passes several times?

Each exhibitor pass contains a QR code with an individual access code, which is scanned on admission and then blocked to prevent misuse. This means that you cannot enter the fair simultaneously with more than one person with one ticket printed several times.

Can I also order visitor vouchers for my stand personnel?

No. Exhibitor passes entitle the holder to enter the hall one hour before the start of the fair so that final work can be carried out at the stand or a team meeting held. With a visitor ticket, access is only granted at the start of the fair at 9 a.m.

FAQs - Invitation Codes

How can I invite my customers?

Your 50 free online codes for inviting your customers are automatically available in the closed exhibitor area. You can order additional online codes at any time.

The voucher codes can either be downloaded as an Excel file, sent directly to your customers by e-mail via the online shop or saved as a PDF and printed out. Your customers will then redeem the voucher codes in the Online Ticket Shop for an admission ticket. The voucher code alone is not sufficient to gain access to the trade fair. It must be exchanged online for an admission ticket. Unfortunately, this is not possible on site.

After the trade fair, you will be invoiced for the voucher codes which exceed your free contingent and were used to enter the trade fair.

If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What do invitation codes cost?

As part of the media lump sum, you will receive 50 online invitation codes to invite your customers free of charge.

Other invitation codes ordered will be charged according to the number of vouchers redeemed:

  • 0 - 50 changed vouchers € 11.76
  • 51 - 250 changed vouchers € 10.92
  • over 250 changed vouchers €10.08

During the ordering process in the online shop, the maximum price for invitation codes will be displayed with 11.76 € (plus VAT). After the event you will then be charged the invitation codes that were redeemed by your customers and used to enter the fair.

Do I have to pay for all invitation codes I have ordered?

No, after the fair you will only be charged for the redeemed invitation codes that were used to enter the fair. Nevertheless, we will show you the total price when you place your order.

The online shop will show you which invitation code was redeemed by whom. However, this does not apply to pre-printed vouchers for day tickets.

What happens if a customer doesn't come?

The voucher code will only be invoiced to you if it has been exchanged for a ticket and this ticket has been used to enter the fair.

How can the customer redeem the voucher code?

Your customer can redeem the invitation code in the online ticket shop. Via e-mail dispatch in the closed exhibitor area, the ticket shop is linked directly at dispatch so that your customer can redeem the voucher code immediately.

Can the code be redeemed at the box office?

No, invitation codes can only be redeemed in the online ticket shop.

Can I still change the exhibitor passes (on site) and if so, where?

Yes, in the online shop you can see who redeemed your invitation codes and entered the trade fair.

Do I get an evaluation?

You can download an Excel evaluation directly from the online shop that shows you who redeemed your invitation codes and if and when the codes were used to enter the trade fair.

When do I pay the invitation codes?

The redeemed invitation codes will be invoiced to you together with the other services after the event.

×